Privacy Policy
Welcome to The Elephant Crossing Hotel’s website. Your privacy is important to us, and we are committed to protecting the personal information you share while using our site. This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
You are not required to create an account or log in to browse our website. However, we may collect the following types of information:
Personal Information: When you make a reservation directly with us or contact us via email, phone, WhatsApp, or our contact form, we may collect personal details such as your name, nationality, passport number, email address, and phone number.
Automatically Collected Information: We may use cookies and tracking technologies (e.g., Google Analytics) to collect non-personal data such as your IP address, browser type, and browsing behavior. This helps us analyze website traffic and enhance user experience.
2. How We Use Your Information
We may use your information for the following purposes:
To communicate with you regarding your booking or inquiry.
To manage and confirm your reservation.
To analyze and improve website performance and usability.
To improve our services and communication.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share data in the following cases:
Service Providers: We may share your data with service providers involved in managing your reservation (e.g., our booking system or communication tools).
Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect the safety of our guests and property.
4. Cookies and Tracking Technologies
We use cookies and analytics tools like Google Analytics to understand how visitors use our website and to improve our services. You can manage your cookie preferences in your browser settings.
5. Data Security
We take reasonable steps to protect your information from unauthorized access, misuse, or loss. However, no method of online transmission or storage is completely secure.
6. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for their privacy practices and encourage you to read their privacy policies.
7. Your Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information. For inquiries or to exercise these rights, please contact us.
8. Cancellation and Refund Policy (for direct bookings)
Direct bookings require a 50% deposit to confirm the reservation.
Free cancellation and full refund up to 7 days before check-in.
No refund for cancellations made less than 7 days before check-in.
Please note that different policies may apply for bookings made through Online Travel Agencies (OTAs).
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us:
📍 The Elephant Crossing Hotel
Vang Vieng, Laos
📧 Email: info@theelephantcrossinghotel.com
📞 Phone: +856 (0)20 52 222 897